1. What is my warranty?

Pastel provides a one (1) year limited warranty, from date of purchase by the original Pastel dealer, and covers Pastel products to be free from defects in materials and workmanship during normal in-home, non-commercial use. Pastel reserves the option of how to best repair or to replace the product. This warranty does not include furniture used for commercial purposes, furniture used for outside-of-the-home applications, lack of proper care, wear and tear of upholstery or COM, such as fading or tears, or furniture damaged by acts of nature such as flooding or rust. In no event shall liability under this warranty exceed the original purchase price of the defective furniture as evidenced by the original invoice.

2. How do I request service?

If you feel that the damage to your Pastel furniture is covered under the warranty, please contact the original dealer of your purchase and have them follow the steps below:

  • Read the warranty again to make sure that you are aware of the guidelines. Some styles and colors cannot be replaced as product is periodically discontinued.
  • Make a copy of your original Proof of Purchase – this is required.
  • State the problem in writing. Describe the damage, and if known, how it occurred. Please include pictures.
  • If necessary, a Return Goods Authorization (RA) card will be sent to you with instructions for returning the items. No returns will be accepted without a RA from Paste Furniture.
  • Submit the Proof of Purchase and the written statement to our Customer Service by email or snail mail.
    Minson Corporation / Pastel Customer Service | One Minson Way, Montebello, CA 90640

3. Where can I buy Pastel Furniture?

Pastel Furniture is sold at furniture through retail stores in the United States and Canada and/or e-commerce.

Your local Pastel dealer will be able to help you select the design, style, and colors that will suit your needs. To find a store near you that sells Pastel Furniture, please email pastelfurniture@minson.com

4. How do I care for my furniture?

Solid Wood Top

Solid wood top are a sturdy, attractive addition to a kitchen. One benefit to a solid wood top, as opposed to a veneer wood top, is that you won’t have to worry about the top layer (the veneer) lifting due to moisture building up between the laminate/veneer and the solid wood. To keep your solid wood looking good, you must follow some basic rules regarding cleaning and care.

  • Clean the wood top regularly to avoid food stains. You can clean wood tops using soap (dish detergent works well), water and a cloth or sponge.
  • Dip your cloth or sponge in a sink of soapy water, or simply wet the sponge and add a little dish detergent directly to the top. Scrub the grime away.
  • Rinse tops with clean water (dampen a cloth or dish towel) and then dry with a towel.
  • Avoid placing hot items directly on wood tops. Place hot cookware on trivets.

Natural Stone

Stone is a durable yet porous material that will last forever if properly maintained. Your stone tabletop has been sealed using a special silicone treatment to resist moisture penetration and staining. However, normal use over time will cause this sealant to lose its protective capabilities, exposing the stone to potential staining and/or scratching. Acidic compounds found in many food such as tomato products, mustard, fruit juices, wines, colas, vinegar, and coffee can leave permanent stains in stone material. Sealing the tabletop will  help prevent or reduce the damage caused by acidic compounds. The porous nature of stone also leaves it susceptible to heat retention. Care should be exercised when handling stone that has been subjected to sun exposure.

  • Sealing – the most important thing you can do is to seal it with penetrating stone or marble sealer 1-2 times per year. If the tabletop is used often, more frequent application is recommended. The sealer penetrated the stone and acts as a repellent, preventing the absorption of moisture and stainable materials.
  • Cleaning – clean tops with a soft cloth (one that won’t bleed color) or sponge. Use clean warm water and a mild dish soap or neutral ph-based stone or marble cleaner (available at stone or tile shops and at most home improvement centers). Never use scouring creams, abrasive cleaners, or acid-based products (ammonia, baking soda, or borax) unless specially formulated for use on natural stone or marble. Rinse with plenty of clean water to remove any soap residue. Dry thoroughly after cleaning to prevent moisture penetration.

Even though your stone tabletop is sealed, accidental spills need to be cleaned immediately to prevent staining and/or damage to the stone. Blot spills with clean, soft cloth. Wiping could spread the spill. Repeat blotting with dry area of cloth until spill is totally absorbed. Rinse with clean, warm water and dry thoroughly. If your table has been sealed, it will minimize damage to the tabletop by allowing more cleaning time for accidental spills.

In General

Use coaster and place-mats when dining. Coasters will help absorb sweating by beverage glasses or cups and also prevent hot mugs or cups from leaving a ring. Place-mats will catch spills and prevent dishes from scratching the table. When placing hot food dishes on the tabletop always use trivets, mats, or hot pads.